AMC

Modern businesses across all industries rely on Information Technology Infrastructure, where it could be Government Offices, Banking & Finance, Education Institution, Non-Profit Organization, Hospitality and many more.Organizations have been investing significant amount of money for the updated IT infrastructure to fulfill the demands of its customers and to lead their competitors.

As we know, IT infrastructure is the composite hardware, software, networks, systems, security for the existence, operation and management of an enterprise IT environment. To run the IT infrastructure of the organizations smoothly, they have to invest significant amount of the money for the expert’s human resources of different domain such as networks, systems, security, software. It is also challenging to keep them trained and updated with the latest technology.

Organizations may have to bear significant amount of goodwill and financial loss every year due to systems, networks, security failures and downtime. Grantha Networks has team of experience, industry certified professional who assist you to focus on your core business and manage your networks, systems and security infrastructure.

We have categorized our AMC Services in three classes. Which are as below:

Extended Plus ~ 24 X 7 X 365 Support

  1. Review of Existing Networks, Systems and Security Infrastructures, suggesting if any upgrade / change needs to be done,
  2. Maintain proper network diagram of Data Center, Disaster Recovery Site, Maintain Branch Office Network Diagram,
  3. Maintain Head Office Network Diagram,
  4. Upgradation, Installation and troubleshoot networks, networking hardware and Security Firewalls,
  5. Suggestion on the threat and issues found while on schedule repair visits,
  6. Reportingon the current network status and the network devices; suggesting if the any device need to be refreshed or replaced,
  7. Installation & configuration of overall existing networking equipment,
  8. Provide day-to-day troubleshoot for networking related issues which are escalated by the Client.
  9. In case of failure of existing branch network device; We provide temporary devices (up to 30 days) till the device is repaired or procured new if required.
  10. Extended Plus Support will be available 24X7X365.
  11. Time Frame for Support
    1. For Critical Urgent Situation: – Solution will be provided within Fifteen (15) minutes via online or remote access to the customer’s devices. If field visit is required, Grantha Support Engineer will be at client premises within Forty-Five (45) minutes.
    2. For Major Problems / Issues: – Solution will be provided within Thirty (30) minutes via online or remote access to the customer’s devices. If field visit required, Grantha Support Engineer will be at client premises within 1 hours.
    3. For Minor Problems / Issues: – Solution will be provided within one (1) hour via online or remote access to the customer’s devices. If field visit is required, Grantha Support Engineer will be at client premises within 2 hours.

Extended ~ 365 (10:00 to 18:00) Support

  1. Review of Existing Networks, Systems and Security Infrastructures, suggesting if any upgrade / change needs to be done,
  2. Maintain proper network diagram of Data Center, Disaster Recovery Site,
  3. Maintain Branch Office Network Diagram,
  4. Maintain Head Office Network Diagram,
  5. Upgradation, Installation and troubleshoot networks, networking hardware and Security Firewalls,
  6. Suggestion on the threat and issues found while on schedule repair visits,
  7. Reporting on the current network status and the network devices; suggesting if the any device need to be refreshed or replaced,
  8. Installation & configuration of overall existing networking equipment,
  9. Provide day-to-day troubleshoot for networking related issues which are escalated by the Client.
  10. In case of failure of existing branch network device; We provide temporary devices (up to 15 days) till the device is repaired or procured new if required.
  11. Extended Support will be available 365 days, 10:00 to 18:00 (Nepal Time).
  12. Timeframe for Support
    1. For Critical Urgent Situation:
      Solution will be provided within Thirteen (30) minutes via online or remote access to the customer’s devices. If field visit is required, Grantha Support Engineer will be at client premises within 1 hours.
    2. For Major Problems / Issues: – Solution will be provided within one (1) hour via online or remote access to the customer’s devices. If field visit required, Grantha Support Engineer will be at client premises within 2 hours.
    3. For Minor Problems / Issues: –
      Solution will be provided within two (2) hour via online or remote access to the customer’s devices. If field visit is required, Grantha Support Engineer will be at client premises within 4 hours.

Standard ~ Business Day Support

  1. Review of Existing Networks, Systems and Security Infrastructures, suggesting if any upgrade / change needs to be done,
  2. Maintain proper network diagram of Data Center, Disaster Recovery Site,
  3. Maintain Branch Office Network Diagram,
  4. Maintain Head Office Network Diagram,
  5. Upgradation, Installation and troubleshoot networks, networking hardware and Security Firewalls,
  6. Suggestion on the threat and issues found while on schedule repair visits,
  7. Reporting on the current network status and the network devices; suggesting if the any device need to be refreshed or replaced,
  8. Installation & configuration of overall existing networking equipment,
  9. Provide day-to-day troubleshoot for networking related issues which are escalated by the Client.
  10. Standard Support will be available Sunday to Friday 10:00 to 18:00 (Nepal Time). Support won’t be available in public holiday.
  11. Time Frame for Support
    1. For Major / Critical Problems / Issues:
      Solution will be provided within one (2) hour via online or remote access to the customer’s devices. If field visit required, Grantha Support Engineer will be at client premises within 4 hours.
    2. For Minor Problems / Issues: –
      Solution will be provided within two (4) hour via online or remote access to the customer’s devices. If field visit is required, Grantha Support Engineer will be at client premises within 8 hours.